Skip to content

Changelog

Chatinoid Development History

All updates, improvements and feature changes of the Chatinoid platform. Have a question?

SupportCore v3.0

The fully integrated external–internal support engine powering Chatinoid’s communication workflow. In v3.0, SupportCore reaches enterprise stability with complete AdminPanel integration, bi-directional ticket operations and a fully reactive multi-language submission interface.

Intelligent Multi-Language Form Engine

  • Automatic language detection via lang cookie.
  • Full translation packs: DE / EN / HU.
  • Dynamic UI translation via data-i18n attributes.
  • Real-time placeholder syncing (Reactive Translation Loop).

TicketInterface v2.0 – Advanced Submission Workflow

  • Real-time validation for name, email, category, subcategory, subject, message.
  • Structured category → subcategory mapping per language.
  • Minimum 30-character requirement for message content.
  • File attachment support (PDF / images, up to 5MB).
  • Mandatory GDPR consent.

CAPTCore v1.0 – Native CAPTCHA Engine

  • Language-specific human verification question.
  • Accepted answers: five / fünf / öt.
  • Instant client-side validation.

Support Metrics Overview

  • Average response time visualization.
  • Total resolved cases.
  • Average resolution time.
  • Unified UI components matching Chatinoid design language.

Ticket Creation & Access Model

  • Secure ticket submission via /ticket/api/new.php.
  • Each ticket assigned a unique secret key for external access without login.
  • Ticket metadata panel displays:
    • Name, Email
    • Category + Subcategory
    • Status
    • Creation timestamps

TicketLine Messaging Engine

  • Two-way messaging (visitor ↔ admin).
  • Color-coded author indicators.
  • Sanitized HTML output for full safety.
  • Chronological message feed with timestamps.
  • Scrollable conversation frame (max-height: 400px).

AdminPanel Integration (NEW – Fully Enabled)

  • SupportCore is now fully integrated with the Chatinoid AdminPanel.
  • Admins can view, filter, manage and respond to all incoming SupportCore tickets.
  • Real-time ticket status updates (open → pending → resolved → closed).
  • Direct admin replies synced instantly into the TicketLine conversation.
  • Full audit trail for all actions executed in the AdminPanel.
  • Role-based access control for support staff.

Security Layer

  • Secure ticket access via ID + secret key handshake.
  • SQL-injection safe prepared statements.
  • All displayed text sanitized via strict HTML escaping.
  • No login required for external users — all data protected via secret key.

System Compatibility

  • Fully integrated with Chatinoid i18n Core.
  • 100% native JS — no external libraries.
  • Designed for seamless embedding into public pages.
  • Optimized for upcoming SupportCore Dashboard v1.0.

Notes

SupportCore v3.0 marks the transition to a complete helpdesk ecosystem for Chatinoid. The next major milestone (v3.5) introduces advanced admin tooling, automated tagging, SLA timers and multi-agent routing capabilities.

SupportCore v2.1

Enhancements

  • Full multi-language form support (DE / EN / HU).
  • New category–subcategory dynamic mapping.
  • Improved real-time validation for all fields.
  • GDPR consent requirement.
  • Initial CAPTCHA integration (CAPTCore prototype).
  • Cleaner and more reliable POST API workflow.

SupportCore v1.0

  • Basic ticket submission form (name, email, message).
  • First version of TicketView page.
  • Simple admin–user message thread.
  • No multi-language support.
  • No CAPTCHA, no validation engine.
  • No category/subcategory structure.